Hot Wheels Showcase App - Frequently Asked Questions

If you already have a Mattel Login account, such as a Mattel Creations account, you can log in to Hot Wheels Showcase using the same credentials. You do not need to create a separate account.

If you do not have a Mattel Login account, tap Sign Up when you join the app. This will create a new Mattel Login account that you can also use on the Mattel Creations website.

We recommend using the same account for Mattel Creations and Hot Wheels Showcase so you can enjoy the account benefits and the best connection between experiences.

No. You can browse the app, search for cars, and view content as a guest without creating an account.

To use collecting features, such as adding cars to your Garage, using Showcase Lens, or creating a public profile, you need to create an account or log in with your existing Mattel Creations account.

You can reset your Mattel Login password from the Showcase login page or from the Mattel Creations website.

Your Showcase and Mattel Creations login use the same Mattel Login password. If you change your password in one place, use the new password the next time you log in to the other.

To change the email address tied to your account, please contact Mattel Creations Customer Service.

Yes. You can delete your Showcase account in the app by going to Settings > Help > Delete Account.

Be careful before deleting your account. This will completely erase your collection and it will not be recoverable.

If you have an active subscription, deleting your account will not automatically cancel it. You still need to cancel your subscription through the App Store or Google Play.

Deleting your Showcase account permanently erases your collection. Once your account is deleted, your collection cannot be recovered.

If you have an active subscription, deleting your account will not automatically cancel it. You still need to cancel your subscription through the App Store or Google Play.

Our search engine makes it easy to find cars. The fastest method is to tap Search and enter the SKU number, often found on the back of the package. If the car is out of the package, look for the casting number and release year stamped on the base.

You can also combine descriptive terms like name, make, model, color, series, or segment to refine results, for example: Red Treasure Hunt 2017. Partial terms can work too.

Filters are dynamic. After you choose a filter, such as Segment, the next filters will only show available options that match your previous selection. For best results, start with broader filters on the left, such as Segment, then move right to more specific ones, such as Assortment, Year, Color, or Rarity. You can combine multiple filters at once.

Open the car's Product Detail page, tap the "..." menu in the top right corner, and choose "Report an Error" to send a correction. If the image is wrong, select Other and explain the issue.

Go to Profile > Settings, using the gear icon in the top right corner, then Request a Vehicle and submit the details. Our team reviews requests and adds the car if approved.

We aim to list mass retail releases roughly the month before they reach shelves. For Mattel Creations or event exclusives, we try to add them on the public release day.

We focus on Hot Wheels diecast vehicles that were made available to the public, at retail or sold at public events. We don't showcase prototypes, leaks, announced or coming soon models, or employee-only exclusives. Also not shown: track sets, playsets, extensions or accessories, Monster Trucks, Skate, or non 1:64 scales, except the 1:43 line.

A variant is a slightly different version of the same Hot Wheels vehicle.

Variants share the same release year, series, casting, and body color. Smaller details may differ, such as wheel type, wheel color, interior color, window color, base color, country of origin, or tampo.

The app is organized by the year a product is released on shelf. The year stamped on the car usually represents the first year that casting was produced.

Because casting year and release year are different, the year on the car may not match the year shown in the app.

Not every vehicle in Hot Wheels Showcase has an image yet. Some cars may appear in the app before a photo has been added, especially older or especially rare releases. If you own a car without an image, you can submit when prompted within the vehicle page.

Yes! You can submit an image for a vehicle that currently has no image in the app. However, if a vehicle already has an image, new image submissions are not accepted at this time.

From any car page or search results, tap the plus (+) icon to Add to Collection. You can adjust quantity and add personal notes for each car.

Yes. Tap the list icon to Add to Wishlist on any car page or search results. Manage your wishlist from My Garage > Lists. You can also create personal lists to organize your collection. Personal lists are currently limited to 5 lists per user.

While inside a list, tap the "..." icon, then tap Remove Vehicles. This will let you select multiple vehicles you want to remove from the list.

After selecting the vehicles, tap the Remove Vehicles button to remove them from that list.

Yes. From a car detail page, tap the Share icon in the top right corner. This lets you share the car's image and link through other messaging platforms, or save the photo to your device.

If the person receiving the link does not have the app installed, the link will route them to download the app. If they already have the app installed, the link will open directly to that car detail page.

Yes. Your collection is backed up in our cloud database and tied to your account.

If you have trouble accessing the app or need to log in from another device, your collection should remain safe and recoverable as long as you use the same account.

Yes. Your collection is tied to your account email. As long as you log in with the same email, your collection will appear on any device.

Download the Showcase app on your new phone and log in with the same email you used before. Your collection will appear on your new device.

Currently, the app does not include a feature that allows you to export your Garage.

Currently, the app does not include a feature that allows you to mass import a collection from another app or spreadsheet.

Showcase Lens is proprietary technology designed just for Hot Wheels. Take a photo of any Hot Wheels car and Showcase Lens will find the most likely matches so that you can spend more time collecting and less time searching.

Simply tap the Showcase Lens icon on the Discover page, line up your car within the frame, and tap the white circle with the magnifying glass. Your car should populate within a few seconds.

While generally accurate, poor lighting, vehicle angles, background imagery, or other factors can impact search results. Try taking another photo with the car as clearly lit and positioned as possible.

Showcase Lens works best when the car is in its package with the front clearly visible.

Showcase Lens is designed to recognize Hot Wheels diecast cars, but the car must already be in the app for results to appear. If a car is not in the app, it may not appear in results even if the photo is clear.

Yes. Showcase Lens is designed to recognize both packaged cars and cars without packaging.

For best results, position the car at an angle so the front and side are both visible. Take the photo without glare and remove distracting objects from the background.

Some cars are very similar to each other, and Showcase Lens may not be able to confidently choose one exact result.

In these cases, the app will show you the top 5 possible matches so you can select the exact car.

No. Photos are processed locally on your device to identify the vehicle and are then discarded.

Showcase Lens does not capture personally identifiable information from your photos.

Showcase Lens is designed to identify one individual car at a time. Scanning multiple cars at once may confuse the results.

The exception is when you are scanning the front package of a multipack.

Free users get 3 Showcase Lens scans per month. A scan is counted each time you submit an image to Showcase Lens, even if Lens shows multiple matches or does not find the correct car. To keep scanning after your 3 free scans, you must purchase a Showcase Unlimited subscription.

Upgrade to our Unlimited subscription tier to remove garage vehicle limitations and exceed the 250 vehicle capacity.

If you're a serious Hot Wheels collector, or plan to be, this subscription plan unlocks features such as unlimited use of Showcase Lens to quickly find and add your cars to your collection, the ability to add unlimited cars to your garage, and the ability to create unlimited numbers of lists.

Showcase Free includes the core features you need to start collecting:

• Text catalog search across the Hot Wheels database
• Collector-grade car detail pages
• Wishlists and Favorites
• Series progress tracking
• Garage storage for up to 250 cars
• Up to 5 personal lists
• 3 Showcase Lens scans per month

Showcase Unlimited gives collectors more room and flexibility by unlocking unlimited Garage storage, unlimited personal lists, and unlimited Showcase Lens scans.

There are multiple opportunities to subscribe within the app. The simplest is to visit the Profile page and tap “Get Unlimited” on the top right corner of the page.

Showcase Unlimited is available as either a monthly or annual subscription.

Yes. Showcase Unlimited subscriptions are purchased and billed through the App Store on iOS or Google Play on Android.

You can manage your subscription through your app settings, the App Store on iOS, or Google Play on Android.

Deleting your Showcase account does not automatically cancel an active subscription. If you want to stop billing, you need to cancel the subscription through the store where you subscribed.

Canceling Showcase Unlimited does not delete your collection. Your collection stays tied to your account.

After your subscription ends, your account returns to the free limits. If your Garage is over the free vehicle limit, you will need to lower your Garage to the allowed limit before you can add more cars. If you have more lists than the free limit allows, you will need to lower your lists to the allowed limit before creating or managing additional lists.

Yes. You can still view your collection after canceling Showcase Unlimited.

If your Garage is over the free limit, you may not be able to add more cars until you resubscribe, become eligible for another storage benefit, or bring your Garage within the free limit.

No. You do not need to pay for a subscription to use the Showcase app. You can use the free version of Showcase whether or not you are an RLC member.

Eligible active RLC members may receive certain Showcase benefits, such as unlimited Garage storage while their RLC membership is active. Showcase Unlimited may still be required for other Unlimited features unless they are included in your specific RLC benefit.

If your subscription issue is not covered here, please contact Mattel Customer Support. Include your account email, device type, and a short description of the issue to help the team investigate faster.

Tap the Profile icon in the bottom right corner of the navigation bar to open your Profile page.

From your Profile page:

• Tap the Gear icon in the top right corner to access Settings.
• Tap Profile Visibility.
• Toggle on Public profile. When public, a list of profile visibility settings will appear underneath Profile Curation.

If your account is set to public, any Hot Wheels Showcase user can view your Profile and the sections you've chosen to display. If your account is private, only approved followers can see your content. Anyone can see your username through the search bar, but will not be able to follow or view your content.

If you switch your account from public to private, any users already following you will still be able to view your profile contents.

From your Profile page:

• Tap the Pencil icon.
• On the next screen, tap the Pencil icon overlaying your Profile picture.
• You'll be directed to your Mattel Creations account page to update your photo.

Note: Your Profile picture is tied to your Mattel Creations account. Changes made there will be reflected in the app.

From your Profile page:

• Tap the Pencil icon.
• Enter your new username in the field provided.
• Tap Save in the upper right corner to confirm.

From your Profile page:

• Tap the Pencil icon.
• Tap the Pencil icon overlaying the header image.
• Choose an image from the provided options.
• Tap Save in the upper right corner to confirm.

From your Profile page:

• Tap the Gear icon in the top right corner.
• Tap Account Privacy.
• Toggle on or off any of the following sections to control what others can see on your public Profile:
  • Wishlist
  • Favorites
  • Completed Series
  • Earned Badges

The easiest way to find another collector is by searching for them:

• Use the search function on the Discover page to look up a specific username.
• Tap their name in the search results to visit their Profile.
• Tap the Follow button.

This can happen if the username doesn't exist, or there is a typo in the search spelling. Make sure you searched for the exact username, including correct spelling and capitalization.

Yes, your followers are accessible from your Profile page. Tap your follower count to see a list of users that follow you.

No. Personal notes are always private.

Yes, a private account will be able to follow public accounts, but public accounts won’t be able to follow private accounts.

Profile photos in Hot Wheels Showcase use supported Mattel profile image sources. At this time, you may not be able to upload any image directly from your device.

Badges recognize collecting milestones and app interactions. Examples include:

• Adding cars to your collection
• Completing series with progressions
• Collecting cars from certain segments
• Submitting approved database fixes
• Participating in community events

You can see available badges and criteria in Profile > Badges. As you complete a badge in a category, more advanced tiers may appear. Rarer badges display unique designs as they progress.

Badges count the unique cars that belong to the tracked category. If you have multiples of the same car, your badge counter will count them as 1, while My Garage will count the total number of cars in your collection.

• iOS: iOS 15.6 and later
• Android: Android OS 9 and later
• Connectivity: Internet connection recommended for search, images, and sync ; data rates may apply

Some information may be available offline, such as your saved collection. For the best experience, including search, images, and updates, use the app online.

You can manage notifications in your device settings.

On iPhone: Settings > Notifications > Hot Wheels Showcase
On Android: Settings > Apps > Hot Wheels Showcase > Notifications

Please contact Mattel Creations Customer Support to report bugs or technical issues with the app.